Customer Success and Revenue Leader — A Career Built Inside Public Safety & Cybersecurity SaaS
A decade of customer success and revenue leadership — first in law enforcement, now running $50M+ portfolios in SaaS.
I lead renewals with the same discipline I was trained on early in my career: know the numbers cold, trust the process, and don't let a difficult quarter become a difficult narrative. Today that means owning a $50M+ portfolio across Public Sector East, including LATAM since it was added to the East umbrella, and setting the forecasting methodology the broader team runs on. I care about the system behind the number as much as the number itself, so I've put as much into developing the team around me as into hitting quota.
Before SaaS, I was a police officer: a Certified Field Training Officer, an instructor, and a member of oral interview boards qualifying new applicants. The pivot into SaaS looks unconventional on paper, but the discipline carried over directly — staying composed under pressure, delivering hard truths directly, and trusting a rigorous process even when it's inconvenient. That's still how I lead.
Skills and platforms built over a decade of enterprise renewals leadership.
Programs designed to move renewal and retention performance at scale.
Built the Axiom 200 certification as an invitation-only program for LATAM — a 4-day onsite experience with 40 seats, earned exclusively through on-time renewal. The "exclusivity as currency" model helped move renewals earlier into the year, and the approach is now being explored as a template for the 2027 Training Summit.
Designed and led a 90-minute hands-on AI session at the Renewal Summit and built the "Copilot for Global Renewals" workshop to put AI tools directly into reps' hands, backed by my own AI Automation certification.
Wrong-persona outreach is what makes a renewal go late, so I built a more refined approach to avoid it — rebuilding training around BANT qualification and buyer personas, with forensics-themed motifs layered in to make it stick. The program contributed to a 97.1% H1 team OTR. I also produced a 6-minute objection-handling video with live Q&A, a format the team had never used before.
After the East/LATAM team's 1H QBR trip to Chicago, Deanna called out Kristina by name for planning and running the get-together — "everything went perfectly," from the venue down to the details.
Kristina replied: couldn't have said it better herself — proud of a team that shows up like that for each other, "onward to 2H."
Says working with Kris was a pleasure — her work ethic, communication, and attention to detail made it no surprise she moved into leadership so quickly, and she's always comfortable with the uncomfortable.
Joined her team as a new CSM and was struck by how generous Kris was with her time — patiently walking her through the processes that make up the job.
Calls their partnership seamless — technical expertise paired with the people skills to keep customer relationships strong and projects on track.
Worked together for a year and a half at Rapid7 and sums her up in four words: professional, easygoing, organized, precise.
Says she picked up Rapid7's sprawling product line fast, with a knack for turning complex material into something clients could actually digest.
Remembers her always willing to roll up her sleeves for a customer — and told her new team they were lucky to have her.
Ran joint account cadences with her from the sales side and could always count on her to deliver, however big or small the ask.
After eighteen months on the same team, her takeaway is simple: hard-working, positive, and genuinely fun to have around.
The AI Automation certification came out of championing AI adoption across the Global Renewals team, including a hands-on session at the Renewal Summit and a "Copilot for Global Renewals" workshop.
